Privacy & your information
Via Vega respects your privacy. We collect, store, and use personal information for defined purposes: to support our relationship with you, process purchases, provide service and support, and share product, service, and company news and offerings.
We do not sell your personal information. We do not share personal data outside Via Vega without your consent, except as required by law or to protect Via Vega, its customers, or the public, and then only with partners who share our commitment to protecting privacy and data.
You may contact Via Vega Winery at any time with privacy questions or concerns, ask to see the personal data you have given us, and request correction or deletion. We strive to protect personal data through appropriate measures and processes.
Payment security
Secure Sockets Layer (SSL) technology encrypts personal and payment information, including credit card details, name, and address, during transmission for secure commerce transactions.
Returns & credit card refunds
Via Vega guarantees the quality of our wines and merchandise and is committed to your complete satisfaction. If you are unhappy with a wine shipment, including a corked bottle, call 805-423-2190 or email wine@viavega.com within 30 days.
Refunds for purchased goods are processed to the credit card used at purchase. Shipping charges are not refunded for packages returned as undeliverable. Please allow one to two billing cycles for the credit to appear on your statement.
Bullpen membership & cancellations
The Bullpen wine club is a recurring subscription of two wine shipments per year. By joining, you verify that you or the recipient is at least 21 and agree to a minimum of one year of membership.
Membership continues until you request cancellation by contacting Via Vega directly by phone or email. Early termination results in charges for discounts received plus a $25 processing fee.
Selections are processed each Spring and Fall and always announced by e-mail beforehand. Members are responsible for making changes before the specified processing date. Cancellations after processing are not refunded.
Club deliveries, returns & pick-ups
Shipped oders are delivered by UPS. We encourage members to select a UPS Access Point to simplify deliveries and save on shipping charges. Selections are shipped a few days after processing but may be delayed due to extreme weather warnings. Club packages returned as undeliverable due to incorrect address or refused by purchaser are not refundable. Returned packages will be held in will-call for a maximum of 6 months. Extra charges for redirected or returned wine shipments are the member’s responsibility and are charged to the credit card on file.
Pick-up orders are available by reservation. Club selections must be collected within 6 months, unless extended by arrangement. After one year, unclaimed wine is forfeited by the purchaser and used for donations.
Delivery policies & age requirements
Direct-to-consumer shipping laws vary by state and limit where we may ship. Via Vega ships only to states where permitted. By placing an order, you authorize us to engage a common carrier on your behalf to deliver to your chosen destination.
You must be 21 or older to buy wine. By ordering, you certify under penalty of perjury that you and the recipient are at least 21. The recipient must show identification proving age at delivery.
Most carriers make three delivery attempts before returning wine. A UPS Access Point may be used to simplify delivery. Extra charges for redirected or returned packages are the purchaser’s responsibility and are applied to the credit card on file.
We ship on non-holiday weekdays only. Extreme temperatures may delay a shipment to protect the wine from heat or cold damage.
